How Can We help You?
Sick Notes
- If you need to take time off from work because you are ill, there are different types of sick notes.
- If you have been off for up to 7 days you can self certify. Self certification forms can be collected from the surgery and completed yourself. Your employer should accept this from you. If they refuse to do this there are two options, either ask then to write to us for a Private sick note and we will charge them directly for this or request a Private Sick note yourself for which you will be charged. For details of how to do this see below.
- If you have been off for more than 5 days and require a sick note you will need to see a Doctor and ask for Med 3. If you have been in hospital or require a back dated sick note a Med 5 should be requested via reception.
- If you have been on the sick for a long time then the DHSS may request a Med 4, this is a more detailed sick note. A Doctors appointment will usually be required for this.
Checking Your Cholesterol
- If you are on cholesterol treatment or have a clinical need then cholesterol checks can be performed by one of our healthcare assistants. As a matter of routine our healthcare assistant will give all patients having a cholesterol test a healthy eating advice sheet which you may be advised to follow by your GP once the test results have come back.
- Once a cholesterol test result has been received back at the surgery it will be checked by a Doctor and a message left for the patient on the medical screen.
- When you ring for the results one our receptionists will advise you on a course of action as recommended by a GP. This advice may be to follow the dietary sheet given to you at the blood test by one of our healthcare assistants, you may be asked to come and see a GP or no action may be required at all.
- Please note it is not necessary to book an appointment with the GP or Nurse to get your results.
- If you simply wish to have your cholesterol checked, then these can be performed by local Chemists such as Lloyds or Mistry's in Market Harborough.
Test Results
- Once a test result has been received back at the surgery it will be checked by a Doctor and a message left for the patient on their medical records.
- By phoning reception these results and messages can be read out by the receptionist from the computer system.
- The receptionist phones are very busy first thing in the morning so please ring after 10.30am Monday – Friday at one of our three surgeries.
- If your GP needs to see you to discuss your results the receptionist will inform you when you ring for your results.
- For blood tests and urine tests we advise patients to ring for results after five working days. For minor surgery specimens such as moles and cysts please allow three weeks to come back. Please refer to above procedure for obtaining results.
Minor Surgery
- Our lead in minor surgery is Dr R White who holds regular clinics at our Two Shires Surgery, Market Harborough on Tuesday mornings.
- It is important that Dr White sees you in a normal consultation before booking for surgery. This is to discuss the procedure required and allocate the correct amount surgery time. This consultation can be made at any of the Practice sites.
- We can remove moles, cysts, skin tags and other skin lesions.
- We cannot provide a minor surgery service for cosmetic reasons alone.
Arrange for a Vasectomy
- In order to arrange for a vasectomy a referral will be required. Please speak to one of your GPs about this service.
Have a Coil Fitted
We have been fitting contraceptive coils at the surgery for a number years and are pleased to be able to continue doing this in the future.
- At present this service is offered br Dr Montgomerie.
- Both copper Nova T coils and the newer Mirena coils are available
- For more information make an appointment to discuss this with one of the Doctors
- For further information about coils please click the link below for a leaflet
Access My Medical Records
- All patient medical records at the surgery are now computerised.
- If you would like access to these please contact the Practice Manager to arrange this. Please note there may be a charge for this service if you require print outs.
Arrange for a Smear
- Smears at the Practice are now performed as Liquid Based Cytology which is a more efficient system in which the sample is taken using a small brush.
- Smears are usually performed by the Practice Nurse via appointments in the usual way.
- When patients are due a smear they will be sent a reminder by the Practice.
- Unfortunately at present we are only able to perform smears when they are due, any sample sent for analysis before they are due will be returned without being tested.
- If patients especially want a smear when one isn't due this may be available via the Private Sector.
- Please speak to The Practice Nurse for further details regarding this.
- A information leaflet regarding smears is available by clicking below
Arrange Holiday Vaccinations
- The Practice offers a full range of holiday vaccinations.
- We would ask all patients requiring vaccinations to complete the following form which is available online or at any of our receptions prior to your travel appointment.
- You will be asked where you will be visiting, how long for and the type of accomodation eg tent, hotel, etc
- The Nurses will then obtain up to date information about the area and also review your medical records to see which vaccinations are required.
- The Practice will need as much notice as possible.
- Most vaccinations will attract a charge.
- You will be informed of this in advance.
Prevention of Deep Vein Thrombosis
- The following leaflet gives useful advice about DVT's and flights.
- The dispensary at The Old School Surgery sells ‘class 2’ compression stockings, please ask one of girls for assistance. Many doctors recommend that you wear them if you are in any of the 'at risk' groups listed in the following link. Some doctors advise that all adults should wear them on long-haul flights.
- Preventing DVT's When You Travel
Zero Tolerance Policy
We operate a "Zero Tolerance" Policy.
This means that we will not tolerate behaviour which is violent, threatening or abusive.
Violent behaviour, for whatever reason, is unacceptable.
If any of our staff are subjected to violent behaviour by a patient, or by a member of the patient's household, then we will remove that patient and their family from our list. Assaults will be reported to the police and we will make sure that offenders are prosecuted.
Neither will we tolerate threats of violence. NHS staff have a right to go about their duties without fear or intimidation.
Patients who are verbally abusive will be asked to moderate their behaviour and apologise. Verbal abuse is distressing to staff and to other patients who witness it. Abusive patients who are not prepared to change their behaviour will be removed from our list.
Home Visits
Home visits necessitate the doctor having to be away from the practice and therefore unable to see other patients. We therefore request that if at all possible we ask that you attend the surgery, as home visits are generally for those too frail or unwell to attend the surgery.
Requests for a home visit will be decided on by the practice GPs and then if necessary the doctor will visit you at home. Please try to telephone before 10.00am so the doctor can plan his/her visit schedule. Also please ensure you give the receptionist your full contact details and a brief summary of the problem in case the doctor needs to call you back.
Please note home visits will take place once the morning surgeries have been completed.
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
Patient Donations
Non NHS Funded Items
From time to time Patients kindly make donations to the Practice. All Patient donations are kept in a separate account to the practice funds and are used to purchase non-NHS funded items that enhance the service offered to our patients.
Recent purchases include:
Ruth Smith-Canham, Practice Manager can be contacted in relation to queries regarding donations directly on 0116 2791405.
Any Cheque donation payments need to be made out to 'Dr Kilpatrick & Partners'.
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